Halo Analyst

Salary: £40,000 - 42,500 per year

Requirements:

• Strong platform analysis, administration, and service management experience
• Strong technical and analytical skills, with a customer-focused mindset
• Comfortable managing system configuration, developing reports and dashboards, improving processes, and supporting users

Responsibilities:

• Act as the day-to-day product owner for Halo PSA, ensuring it supports service delivery, customer requirements, reporting, data quality, and user experience
• Administer, configure, govern, and continually improve the platform
• Work with stakeholders across the business to drive efficiency and service excellence
• Help optimise incident, request, problem, change, project, asset, knowledge, contract, and customer portal management processes
• Develop reports and dashboards, improve processes, and support users to maximise platform adoption and value

Technologies:

• Support
• Product Owner

More:

Were hiring a Halo Analyst to join our IT Services team in Hockley, with hybrid working considered. Youll work alongside the Service Desk Manager, Business Operations teams, technical colleagues, customers, and suppliers to help shape how technology services are delivered across our organisation. We offer a competitive salary of £40,000 to £42,500 and a benefits package that includes 25 days annual leave plus bank holidays and a birthday day off, with the option to buy additional days; two volunteer days; a 5% employee and 5% employer pension; a healthcare cash plan including life assurance of three times salary; an annual salary review; a refer-a-friend scheme; and access to Benefit Hub, including retail discounts, a cycle-to-work scheme, and other voluntary benefits. This is a full-time, permanent role working 37 hours per week. The closing date is 14 October 2026.

last updated 40 week of 2026