Data Governance Lead

Salary: £37,000 - 44,000 per year

Requirements:

• Proven experience designing, implementing or improving data governance frameworks in a complex or regulated environment.
• Good working knowledge of UK GDPR and its practical application within a regulated environment.
• Experience with data catalogue, metadata and data lineage tools, such as Microsoft Purview or similar platforms.
• Knowledge of master data management principles and data quality management practices.
• Strong stakeholder management and influencing skills, including the ability to engage colleagues at all levels, including senior leadership.
• Experience driving governance initiatives while balancing operational and business delivery requirements.
• Excellent communication, facilitation and relationship-building skills.
• Familiarity with recognised data management principles or frameworks, such as DAMA-DMBOK or equivalent best practices.
• Experience working within insurance, legal services, financial services or other highly regulated sectors.
• Understanding of Responsible AI principles, AI governance frameworks and risks associated with AI-enabled solutions.
• Experience supporting governance requirements for machine learning and advanced analytics initiatives.
• Knowledge of SRA data handling obligations and insurer or corporate client data-sharing requirements is desirable but not mandatory.

Responsibilities:

• Lead the development, implementation and continuous improvement of our data governance framework.
• Define and maintain data quality standards, ownership models, metadata management and data lineage documentation.
• Drive data classification and access control practices across case management, finance and CRM systems.
• Establish and monitor data quality KPIs, and work with business stakeholders to resolve data quality issues and root causes.
• Provide practical guidance, training and communication to help colleagues, data owners and stewards fulfil their data governance obligations and adopt best practices.
• Partner with our Data Protection Officer and relevant business owners to support effective governance and regulatory compliance.
• Support GDPR compliance activities, including Data Protection Impact Assessments and governance of data used across our data estate, AI and machine learning solutions.
• Act as the primary point of contact for data-related regulatory and governance matters.
• Define policies and standards for third-party and AI vendor data handling.
• Chair a cross-functional data governance forum, documenting and tracking decisions, actions, risks and accountability through to completion.
• Improve data quality, framework adoption, data ownership and accountability, GDPR and internal compliance, data lineage visibility, and governance of AI and third-party data use.
• Help reduce data-related risks, incidents and audit findings.

Technologies:

• AI
• CRM
• Support
• Machine Learning

More:

We are a growing, data-driven organisation seeking a Data Governance Lead to establish and enhance our enterprise data governance framework. This key leadership role will help ensure our claims, client and case data remains accurate, trusted, protected and compliant, while supporting our use of analytics, automation and AI. You will work across business and technology functions and join our collaborative, forward-thinking Data & Analytics function, influencing strategy and decision-making and leading meaningful change. We offer a permanent, fully remote role with flexibility and work-life balance, a well-rounded remuneration package that includes private medical and income protection insurance and discounted gym membership, professional development funding and progression opportunities, in-person and remote social events, and opportunities to participate in ESG activities. We are committed to building a diverse, inclusive and authentic workplace guided by our cultural principles: Determined, Clear, Creative and Supportive. We welcome applications even if your experience does not align with every qualification listed.

last updated 40 week of 2026