IT Support Assistant

Salary: £10,400 - 10,400 per year

Requirements:

• We require five GCSEs or equivalent, including English and Mathematics.
• We require good working knowledge of Microsoft Windows.
• We require good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word and Excel.
• We require strong organisational skills and attention to detail.
• We require excellent communication and customer service skills.
• We require the ability to prioritise work and manage competing demands.
• We require a basic understanding of cyber security and information security good practice.
• We require a basic understanding of user accounts, access permissions and networking concepts.
• A-Level, BTEC, Apprenticeship or equivalent qualification in an IT-related subject is desirable.
• Microsoft, CompTIA or similar entry-level IT certification is desirable.
• Previous IT support, service desk administration or customer service experience is desirable.
• Experience maintaining records, reports or asset inventories is desirable.
• Understanding of Microsoft 365 administration activities is desirable.

Responsibilities:

• We provide first-line technical support to our employees.
• We handle a wide range of IT queries.
• We carry out system administration tasks.
• We support operational activities that ensure the smooth and secure running of our IT services.
• We maintain excellent service standards.
• We support colleagues across the organisation.

Technologies:

• Excel
• Support
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are the Royal Society for the Prevention of Accidents, a safety charity with over 100 years of history and growing global influence, working towards a safer society and an accident-free world. This is a permanent part-time IT Support Assistant role for 14 hours per week, based in Birmingham with hybrid working. We offer a supportive environment with training and professional development, annual appraisals, personal development plans, discounted training courses, one-to-one management check-ins, salary sacrifice benefits including pension, holiday purchase options, Bikes2Work, car leasing and nursery scheme, wellbeing support with 24/7 GP access and a Health Cash Plan, 33 days of annual leave including bank holidays plus service-related additional leave, employee engagement activities, free refreshments, free parking, a private garden and interactive staff days.

last updated 32 week of 2026