Senior IT Support Technician

Salary: £50,000 - 50,000 per year

Requirements:

• 5-7+ years hands-on IT support experience, ideally within an enterprise or manufacturing environment
• Experience across Windows operating systems and enterprise endpoint management
• Experience with Microsoft Office
• Experience with Active Directory, Exchange and identity management
• Experience with endpoint configuration and patching
• Experience with system hardening and security controls
• Experience with ITSM platforms
• Experience with incident, problem and change management
• Experience with root-cause analysis and technical problem-solving
• Experience supporting on-site infrastructure and end-user technology
• Experience mentoring other IT professionals would be valuable
• A full driving licence and car are required for this role

Responsibilities:

• Act as the senior technical escalation point for complex and critical on-site IT incidents
• Take ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action
• Support on-site infrastructure, end-user computing and manufacturing-adjacent systems
• Work across Windows environments, endpoint management, Active Directory, Exchange and identity management
• Support endpoint configuration, patching, system hardening and security controls
• Lead site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives
• Support incident, problem and change management within an ITIL-aligned environment
• Monitor recurring issues and service performance to help reduce incidents and downtime
• Support hardware standards and asset lifecycle management
• Work with global IT teams, vendors and third parties on technical solutions
• Provide technical guidance and mentoring to Level 1 and Level 2 colleagues

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• ITSM
• Security
• Windows

More:

We are recruiting for a Senior IT Support Technician to join our organisation based in Lydney. This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You will work across end-user computing, infrastructure and manufacturing-adjacent systems, collaborating with wider IT, engineering, security and manufacturing teams. The role is on-site in Lydney, with a salary of up to £50,000 DOE. Benefits include an Employee Assistance Programme, company pension and Cycle to Work Scheme.

last updated 35 week of 2026