IT Technician Romford

Salary: £? - ? per year

Requirements:

• A proven track record in 1st and 2nd line technical support, preferably within an educational environment.
• Strong knowledge of Active Directory, Windows OS, MS Office/Office 365, and network protocols (TCP/IP, DNS).
• A strong focus on customer service with the ability to explain technical issues to non-technical users.
• An analytical, problem-solving mindset with excellent organisational skills and attention to detail.
• A strong teamwork ethic and the ability to work independently in a fast-paced environment.
• A valid UK driving license and access to a vehicle are essential.
• Appropriate qualifications and training for the role.
• A valid enhanced Disclosure and Barring Service (DBS) check, or willingness to undertake one.
• Safeguarding checks in line with statutory guidance may be required.

Responsibilities:

• Provide high-quality 1st and 2nd line technical support for desktop PCs, laptops, mobile devices, and software.
• Install, configure, and upgrade computer hardware and Windows operating systems.
• Set up and troubleshoot audio-visual equipment in classrooms and meeting rooms, including projectors and video conferencing systems.
• Perform basic system administration tasks such as Active Directory account management and password resets.
• Assist with network troubleshooting, including Wi-Fi connectivity and physical patching.
• Maintain accurate records of IT assets, software licensing, and equipment inventory.
• Adhere to health and safety regulations, including the manual handling of equipment like desktop computers and printers.
• Work across several schools and travel between sites as required.

Technologies:

• Active Directory
• Hardware
• Support
• Mobile
• Network
• Office 365
• TCP/IP
• Windows

More:

We are a central Trust IT Team supporting several schools across Greater London, Romford and Essex. This is a permanent, full-time IT Technician role offering a competitive salary based on experience. We provide a stimulating, supportive, and rewarding working environment where all staff are valued, with benefits including a Local Government Pension Scheme with a generous employer contribution, access to tailored CPD and professional development, 24/7 Employee Assistance Programme and wellbeing support, and consideration for flexible working requests to support work-life balance.

last updated 34 week of 2026