Identity & Access Management Operations Analyst VP

Salary: £? - ? per year

Requirements:

• Significant experience in Identity & Access Management operations or a closely related security discipline.
• Proven experience leading or coordinating operational teams and high-volume request-processing activities.
• Strong understanding of joiner, mover, and leaver processes, including third-party identity lifecycle management.
• Proficient in application access fulfilment, approval workflows, and access governance activities.
• Ability to assess complex requests and operational control concerns.
• Experience in producing operational management information and communicating service risks to senior stakeholders.
• Strong organisational, prioritisation, and workload management skills.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Proficient in using workflow, ticketing, or service-management platforms, with a solid command of Microsoft Office applications.
• Experience with ServiceNow or comparable enterprise workflow platforms.
• Familiarity with Microsoft Entra ID and identity governance tools.
• A background in financial services or a highly regulated environment is a plus.
• Understanding of privileged access management and periodic access certification processes.

Responsibilities:

• Coordinate and oversee day-to-day IAM operational activities across EMEA, ensuring requests are processed accurately and within agreed service expectations.
• Provide operational guidance and support to IAM administrators and other operational resources.
• Review and resolve complex, exceptional, or higher-risk access management requests and escalations.
• Monitor operational queues, workload, ageing, and service performance, identifying and addressing bottlenecks and issues.
• Support access governance activities, including periodic access reviews and control-related processes.
• Produce and review operational metrics and management information to support service oversight and continuous improvement.
• Maintain and improve IAM procedures, work instructions, and operational documentation.
• Support audit, compliance, and control assurance activities through the provision and review of operational evidence.
• Collaborate with technology teams, application owners, and business stakeholders to support effective access management across EMEA.

Technologies:

• AI
• IAM
• Support
• Security
• ServiceNow
• REST

More:

We are working with a leading player in the financial services industry to hire an experienced Identity & Access Management Operations Analyst at VP level to support IAM operations across EMEA. This is a 12-month hybrid role based in London, with 2 to 3 days per week in the office, offering a rate of £750 per day via umbrella. We offer an exciting opportunity for a talented professional who thrives in a dynamic environment and wants to make a significant impact on access management services. We are an equal opportunities employer and use generative AI tools to support our candidate screening process, while all final decisions are made by our hiring team.

last updated 34 week of 2026