IT Service Transition Manager

Salary: £59,000 - 60,700 per year

Requirements:

• Solid experience in IT Service Transition, not just BAU IT Service Management or IT Project Delivery.
• Strong knowledge of ITIL and ITSM best practice, with ITIL certification.
• Excellent stakeholder management and communication skills.
• Experience managing complex transitions across multiple teams.
• PRINCE2, Agile, or experience within a large or regulated organisation.

Responsibilities:

• Lead end-to-end service transition activities across multiple enterprise-level projects.
• Assess service readiness and manage service acceptance.
• Chair go-live readiness meetings and coordinate successful handovers.
• Work closely with Project Managers, Service Owners, and operational teams.
• Identify and manage transition risks, issues, and dependencies.
• Drive continuous improvement across service transition processes.

Technologies:

• ITIL
• ITSM
• MS Teams

More:

We are seeking an experienced Service Transition Lead to join our enterprise-level team on a 24-month fixed-term contract in a hybrid Manchester role, with a minimum of two days in our office. You will play a key role in ensuring new and changed IT services are successfully transitioned into live operation, working across a varied portfolio of projects and partnering with delivery teams, Service Owners, and stakeholders. We offer a salary of £59,000 to £60,700, a 35-hour working week, other excellent benefits, and the opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.

last updated 32 week of 2026