Video Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• Some practical exposure to video, broadcast or digital-media workflows.
• A working understanding of video requirements for television and digital platforms.
• Knowledge of codecs, containers, wrappers, frame rates, aspect ratios and subtitles or closed captions.
• A basic understanding of UK broadcast delivery standards, including DPP and broadcaster specifications.
• An understanding of common subtitle formats.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly.
• A customer-focused approach and excellent attention to detail.
• A willingness to learn, ask questions and respond positively to feedback.
• The ability to work independently and collaborate effectively across a small, fully remote team.
• An appropriate home-working environment suitable for technical work and customer interaction.
• The flexibility to participate in an occasional out-of-hours support rota.
• A relevant qualification or coursework in video engineering, broadcast engineering, media technology or a related subject would be advantageous, although it is not essential.

Responsibilities:

• Provide technical support to customers and partners, resolving streaming, encoding, transcoding and video-quality issues.
• Manage customer support tickets and technical queries to a high standard and within agreed timescales.
• Assist with the day-to-day support of Telestream Vidchecker and Vantage products, escalating complex issues when required.
• Help create, maintain and update video quality-control profiles using tools such as Vidchecker.
• Create and maintain transcoding profiles using industry-standard platforms such as Vantage.
• Configure custom media workflows and conduct integration testing to support customer and technical-partner requirements.
• Work with the engineering team to integrate and optimise the use of digital-media technologies.
• Identify opportunities to increase automation across the media-management platform.
• Investigate potential uses of AI to improve workflows, troubleshooting and technical delivery.
• Build and maintain a comprehensive library of video test assets to support the development, testing and validation of new features.
• Create clear technical documentation, training materials and explainer videos for customers and colleagues.
• Share knowledge and provide training or guidance to other team members.
• Continue developing technical knowledge by working alongside experienced colleagues and taking on increasingly complex challenges.
• Participate in an on-call rota providing occasional out-of-hours technical support.
• Undertake other reasonable duties that support the objectives of the wider team.

Technologies:

• AI
• Support
• Cloud
• Git
• PowerShell
• Python
• Windows

More:

We are a growing, fully remote technology business offering a salary of £35,000 per annum and fully home-based working. This role sits within our Customer Experience team and connects customer support, product development, engineering and technical content creation. You will gain hands-on experience with professional video quality-control, transcoding and media-management technologies, along with ongoing technical development and support from experienced colleagues. You will also have the opportunity to contribute to automation, AI and new-media initiatives within our team.

last updated 38 week of 2026