IT/AV Engineer Newport

Salary: £40,000 - 72,000 per year

Requirements:

• Previous experience in an IT Engineer, Desktop Support, Infrastructure, or AV Engineer role.
• Experience with AV equipment installation and support.
• Experience deploying and supporting endpoints and/or servers.
• Strong troubleshooting and incident-resolution skills.
• Experience with IMAC activities and IT asset management.
• Good customer-facing and communication skills.
• Ability to work independently onsite and as part of a wider service team.
• Full driving licence.
• Own vehicle/transport is essential.
• Flexibility to travel between Newport, Port Talbot, and Llanelli.

Responsibilities:

• Provide onsite AV installation, IT hardware support, endpoint and server deployment, and general workplace IT services.
• Install, configure, and support AV equipment and related IT hardware.
• Deploy endpoints, workstations, and servers.
• Carry out hardware installations, moves, additions, and changes (IMAC).
• Validate service requests and prepare equipment prior to deployment.
• Coordinate equipment logistics, installation, and collection.
• Provide onsite technical support to end users.
• Diagnose and resolve workplace IT incidents.
• Restore services quickly in line with agreed priorities and SLAs.
• Escalate and coordinate issues with third-party suppliers where required.
• Maintain accurate service records and ensure incidents are properly closed.
• Provide onsite support to priority/VIP users where required.
• Support walk-in and desk-based IT services, including device handouts and returns.
• Assist with hardware orders, equipment logistics, and printer replacements.
• Identify, investigate, and document recurring workplace IT issues.
• Log, prioritise, and manage problems through to resolution.
• Work with internal teams and third parties to identify root causes.
• Implement corrective actions to help prevent recurring incidents.
• Maintain accurate documentation and service records.
• Maintain accurate IT asset and configuration records.
• Manage equipment installations, returns, replacements, and disposals.
• Maintain appropriate stock levels and support equipment logistics.
• Ensure all asset activity complies with client policies, procedures, and systems.

Technologies:

• Hardware
• Support

More:

We are offering an inside IR35 contract opportunity in Newport, Wales for three IT / AV Engineers, initially for two months with the possibility of extension to a third month. The start is immediate or imminent, and salary or rate is dependent on experience. Due to the need to travel between client sites, a full driving licence and own transport are essential.

last updated 38 week of 2026