Senior Support Engineer (Azure/365)

Salary: £40,000 - 45,000 per year

Requirements:

• Around 5+ years of experience in IT support, infrastructure, or engineering
• At least 2–3 years of experience operating at 3rd Line or Senior Engineer level
• Previous experience in an MSP or multi-customer environment
• Strong hands-on knowledge of Microsoft 365, Azure, and Active Directory
• Good understanding of networking, including firewalls, VPNs, routing, and switching
• Experience with virtualisation technologies such as VMware or Hyper-V
• Strong diagnostic, troubleshooting, and root cause analysis skills
• Demonstrable experience delivering infrastructure or cloud projects, migrations, or implementations
• Ability to drive, due to the client location
• Microsoft certifications such as AZ-104, AZ-305, or MS-102, and ITIL, CCNA/CCNP, CompTIA, or relevant vendor certifications would be advantageous

Responsibilities:

• Take technical ownership of complex incidents, service requests, and infrastructure projects
• Provide support across Microsoft 365, Windows Server, Exchange, Azure, cloud infrastructure, Active Directory, and identity management
• Support VMware, Hyper-V, Citrix, and networking technologies, including LAN/WAN, VPNs, firewalls, routing, and switching
• Work with backup, recovery, cybersecurity, server, storage, and wider infrastructure solutions
• Support SaaS and line-of-business applications, automation, and emerging AI technologies
• Help design, build, and deploy infrastructure and cloud solutions
• Deliver hands-on technical support and project work across a diverse customer base

Technologies:

• AI
• Active Directory
• Azure
• Citrix
• Cloud
• Hyper-V
• Support
• ITIL
• LAN
• Microsoft 365
• VMware
• Windows
• Office 365

More:

We are partnering exclusively with a leading consultancy seeking a Senior Support Engineer with experience supporting Azure and Microsoft 365 environments. This broad 3rd Line and infrastructure engineering role suits someone from an MSP or multi-client environment who wants to stay technically hands-on. The salary is £45,000, and the role is based in Sittingbourne on a hybrid basis, with three days onsite. The interview process has two stages, with an ASAP start preferred.

last updated 40 week of 2026