Product Manager - UCaaS/CCaaS

Salary: £55,000 - 60,000 per year

Requirements:

• Experience working with collaboration, communications or customer engagement platforms
• Strong understanding of product delivery and roadmap ownership
• Experience working with cross-functional technology teams
• Interest in digital experience, automation and modern workplace technology
• Strong stakeholder management and communication skills
• Proactive mindset focused on continuous improvement
• Ability to balance business needs, user experience and technical capability
• Experience with Zoom, UCaaS, telephony or omni-channel platforms is beneficial

Responsibilities:

• Own and evolve the product roadmap for communications and collaboration platforms
• Drive improvements across Zoom and omni-channel engagement tools
• Work with Engineering, IT and Operations teams to deliver features, integrations and enhancements
• Shape how communication technology supports customer journeys and internal teams
• Gather requirements, prioritise initiatives and turn ideas into deliverable outcomes
• Use feedback, data and user insight to improve platform adoption and experience
• Support platform upgrades, migrations and continuous improvement initiatives
• Manage relationships with technology partners and vendors
• Champion a user-focused, product-led approach across the business

Technologies:

• Support
• Product Manager
• Product Owner

More:

We are a technology-driven organisation seeking a Product Manager to shape our communications and customer engagement platforms. This role offers ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications. We offer hybrid working, with two days per week in our Poole, Dorset office. Youll join a collaborative, fast-moving digital team where innovation, continuous improvement and autonomy are encouraged, working closely with technical and operational teams to deliver meaningful change.

last updated 39 week of 2026