IS Support Analyst - 1st Line

Salary: £58,000 - 98,000 per year

Requirements:

• Experience supporting Microsoft 365 and Windows 10/11.
• Strong communication skills with a customer-first mindset.
• Excellent problem-solving skills and attention to detail.
• Ability to manage priorities and work effectively to deadlines.
• Previous Service Desk experience, ideally within a professional services environment.

Responsibilities:

• Provide responsive and effective technical support to colleagues across the business.
• Deliver 1st line IT support via phone, email, and in person.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Manage Service Desk tickets and see issues through to resolution.
• Escalate complex issues and work closely with wider IT teams and suppliers.
• Participate in the support rota and support a hybrid working environment.

Technologies:

• Hardware
• Support
• Microsoft 365
• Windows
• Office 365

More:

We are a collaborative IT Service Desk team supporting colleagues across a leading international law firm. This role offers the opportunity to work with a wide range of technologies while providing excellent customer service and contributing to the smooth running of our IT systems. Our benefits include an annual bonus scheme, a GPP Pension Scheme with Aviva, and Private Medical Insurance upon joining, currently with Vitality Health, which includes discounted gym memberships, free cinema tickets, health assessments, and more. We are an equal opportunities employer and value equity, diversity, and inclusion. Our department is Information Services, and the role is permanent, full time, with a hybrid workplace type.

last updated 34 week of 2026