Data and Systems Support Analyst

Salary: £48,000 - 88,000 per year

Requirements:

• Experience supporting ERP systems, business-critical applications or operational business systems.
• Strong Oracle SQL knowledge and experience investigating data-related issues.
• Understanding of Oracle database architecture, including tables, relationships, triggers, stored procedures and database packages.
• Working knowledge of Java, with the ability to understand and troubleshoot an existing Java-based business tool.
• Strong analytical and problem-solving skills with a methodical approach to issue resolution.
• Experience managing incidents, service requests or support activities within an ITSM environment.
• Excellent communication skills and the ability to build effective relationships with both technical and non-technical stakeholders.
• A support-focused mindset, with a passion for helping users and maintaining reliable business processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelors degree in Computer Science, Information Systems, Business Analytics or a related discipline is desirable.

Responsibilities:

• Provide day-to-day support for users of our Quantum ERP system, investigating incidents, service requests and data-related issues.
• Troubleshoot user issues by analysing business processes, system behaviour and data quality concerns.
• Manage and update incidents through Halo ITSM, ensuring issues are accurately recorded, communicated and resolved.
• Support ERP data management activities, including data validation, investigation of discrepancies and process guidance.
• Use Oracle database knowledge to investigate issues within tables, relationships, triggers, procedures and database-driven logic.
• Identify recurring system issues, training requirements and process improvement opportunities.
• Provide guidance and support to users on correct ERP processes and data management practices.
• Escalate complex technical issues to appropriate internal teams or external vendors when required.
• Support the operation of the Universal Update Tool (UUT) used for ERP data imports and updates.
• Investigate UUT-related issues and use Java knowledge to understand system behaviour and troubleshoot problems.
• Collaborate with IT teams to resolve integration, database and environment-related issues.
• Support stable operation of business-critical systems and associated data processes.
• Identify opportunities to improve system support processes, controls and operational efficiency.
• Maintain documentation covering ERP support procedures, troubleshooting guidance and data management processes.
• Create and update knowledge articles, user guides and support resources.
• Contribute to continuous improvement initiatives across systems and data management activities.
• Work closely with business users, analysts and IT colleagues to resolve issues and deliver effective support.
• Communicate clearly with stakeholders, providing updates on incidents, risks and support activities.
• Participate in operational reviews and support discussions, sharing insights on recurring issues and improvement opportunities.

Technologies:

• ERP
• Support
• ITSM
• Java
• Oracle
• SQL

More:

We are AerFin, breathing new life into aviation by buying, selling, leasing and repairing aircraft, engines and parts to maximise value for owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. With regional hubs in Europe, Asia and the USA, we support over 600 customers across six continents and combine deep technical expertise with a high-performance culture to deliver quality, safety and value. This permanent, full-time Data & Systems Support Analyst role is based in Crawley or Newport and reports to our Head of Transformation. We offer a discretionary bonus scheme, volunteering leave, life assurance, pension scheme, employee assistance program, healthcare scheme, 28 days of annual leave with the option to buy or sell an additional 5 days per year, electric vehicle leasing scheme, grandternity leave, appreciation and festive reward, and social events.

last updated 35 week of 2026