Infrastructure Operations Engineer Core Services

Salary: £28,000 - 45,000 per year

Requirements:

• We have experience in a similar role delivering third-line support.
• We have proven ability to build strong relationships through effective stakeholder management.
• We have previous experience using Messaging (Exchange Platform).
• We have strong analytical and problem-solving skills to resolve issues quickly and make decisions that meet customer objectives.
• We have a passion for IT and learning new technologies.
• We have excellent stakeholder management and communication skills, both verbal and written.
• We have proven experience of driving automation of processes and tasks.
• We have proven experience in managing complex enterprise-level infrastructure solutions and services.
• We have proven experience in supporting Messaging at an enterprise level.
• We have excellent communication skills, both written and verbal.
• We have strong technical knowledge of IT infrastructure components, including servers, networks, storage, and cloud services.
• We have deep expertise of Microsoft Server Platforms and MS Products, including Windows 2012 to 2025, Active Directory, domain controllers, DHCP, Windows failover clustering, and Windows file shares.
• We have understanding of RHEL, IDM and Ansible.
• We have excellent understanding of DNS.
• We have understanding of Nutanix Hyper-Converged Infrastructure.
• We have understanding of virtualization hypervisors, AHV and ESXi.
• We are available out of hours to support maintenance and changes.
• We have knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance.

Responsibilities:

• We are responsible for the delivery, deployment, maintenance, support and optimisation of our core IT infrastructure.
• We ensure that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.
• We provide 2nd and 3rd line support to business escalations via the ServiceNow system.
• We ensure all server systems are available and meet our company requirements.
• We ensure hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.
• We build proactive and constructive professional relationships with other teams and departments.
• We provide day-to-day support of Microsoft Server Platforms and Microsoft products, including Windows, Active Directory, Exchange SE/Online, Exchange Online, archiving, Proofpoint and backup technologies such as Rubrik.

Technologies:

• Active Directory
• Ansible
• Cloud
• Hardware
• Support
• Nutanix
• RHEL
• Security
• ServiceNow
• Windows
• DevOps

More:

We are Computershare, a global leader in financial administration with over 11,000 employees across more than 22 countries. This is a full-time hybrid role based in our Bristol office, with a minimum of three days a week onsite and flexibility to work from home for part of the week. You will join our global support team in a welcoming, close-knit environment where experienced colleagues support your growth and development. We offer flexible working, health and wellbeing rewards, share purchase opportunities with company contribution, recognition awards, team get-togethers and other rewards. Our open and inclusive culture is designed to help everyone grow, move forward and succeed on their own merits.

last updated 40 week of 2026