Deskside Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Experience in Deskside, Desktop, or 2nd Line Support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with device builds, imaging, deployment, and hardware support.
• Active Directory administration experience.
• Knowledge of Microsoft Defender, antivirus, and endpoint security.
• Basic networking and troubleshooting skills.
• Experience using ServiceNow or a similar ITSM platform.
• Excellent customer service and communication skills.

Responsibilities:

• Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.
• Diagnose and resolve hardware, software, peripheral, and user issues.
• Build, image, configure, and deploy laptops, desktops, and mobile devices.
• Support hardware refreshes, device rollouts, and new starter setups.
• Manage Active Directory accounts, password resets, and user administration.
• Troubleshoot printers, AV equipment, meeting room technology, and basic network issues.
• Update and manage tickets through the ITSM system, ensuring excellent communication with users.
• Support endpoint security tools including Microsoft Defender, antivirus, and device encryption.

Technologies:

• Active Directory
• Hardware
• Support
• ITSM
• Microsoft 365
• Mobile
• Network
• Security
• ServiceNow
• Windows
• Office 365

More:

We are seeking a Deskside Support Engineer to join our onsite IT team in Manchester. This role is based onsite and offers a salary of £30,000 - £35,000. We provide hands-on support to end users and resolve technical issues that cannot be solved remotely. ECS Resource Group are an Equal Opportunity Employer, and flexible application support is available if required.

last updated 34 week of 2026