AI & CX Experience Designer

Salary: £75,000 - 75,000 per year

Requirements:

• Deep, hands-on experience with Claude and Gemini, with a strong understanding of how different models behave and where they perform best
• A genuine curiosity for AI and a love of experimenting with new tools, workflows and approaches
• Experience creating prompts, workflows, agents or AI-enabled processes that go beyond simple content generation
• Systems thinking, and the ability to design repeatable frameworks rather than one-off outputs
• A solid understanding of customer experience, service design, research or human-centred design principles
• An understanding of AI search and discovery (AEO)

Responsibilities:

• Build reusable AI workflows and agents across research, strategy, experience design and prototyping
• Turn customer data and research into insight, spotting patterns, behaviours and new experience opportunities
• Create and evolve CX outputs with AI, from journeys and blueprints to concepts, wireframes and future-state experiences
• Rapidly prototype new experiences, turning ideas into tangible, client-ready journeys, services and interactions
• Design for both human and AI behaviour, shaping how people and AI discover, interpret and interact with experiences
• Rethink experiences for an AI-first world, exploring how customer journeys need to evolve as AI changes discovery, decision-making and brand interaction
• Experiment with emerging AI tools and techniques, turning what works into practical approaches teams and clients can reuse
• Raise the quality of our AI work, developing best practice, sharing learnings, and helping teams adopt new ways of working

Technologies:

• AI
• UX UI Design

More:

We are an independent, next-generation creative agency that has spent 18 years partnering with bold, ambitious brands across sectors to deliver creative solutions that drive real growth. We are a team of 60 people, split between London and the US. This is a permanent, full-time AI & CX Experience Designer role based in London on a hybrid basis, with a minimum of 2 days per week in our London office. The role starts in January 2027 and offers a salary of £65,000-£75,000 depending on experience.

last updated 39 week of 2026