Second Line Support

Salary: £? - ? per year

Requirements:

• Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role
• Strong knowledge of Windows 10/11, Active Directory, Microsoft 365, desktop and laptop hardware, printers and peripheral devices
• Experience logging and managing incidents through an IT Service Management system
• Excellent troubleshooting and problem-solving skills
• Strong customer-facing communication skills
• Experience working within an ITIL-based support environment
• Desirable: experience with Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune or modern endpoint management, Citrix, Sophos, asset management tools, or within healthcare or the wider public sector

Responsibilities:

• Provide 2nd line support for desktop, laptop and endpoint-related incidents
• Troubleshoot and resolve hardware, software and peripheral issues
• Support Windows operating systems and Microsoft 365 environments
• Manage users, devices and security groups within Active Directory
• Configure and maintain desktops, laptops, printers and telephony equipment
• Build, deploy and install new IT equipment
• Support hardware refresh and technology rollout projects
• Escalate complex incidents where required and work closely with specialist teams
• Maintain accurate asset management and support documentation
• Deliver excellent customer service and keep users informed throughout the resolution process

Technologies:

• Active Directory
• Citrix
• Hardware
• Support
• ITIL
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are partnering with a large public sector organisation to recruit six Endpoint Support Engineers for an initial contract of approximately three months. The role is based in Ipswich and is onsite and field-based, providing hands-on 2nd line desktop and endpoint support across a large, complex IT environment and multiple sites. It combines remote troubleshooting with onsite technical support. Pay is £14.32 PAYE or £18.07 Umbrella per hour.

last updated 40 week of 2026