Technical Consultant

Salary: £15,000 - 15,000 per year

Requirements:

• Strong experience with Microsoft technologies, including Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online), Azure administration and cloud solutions, and Windows Server (AD, DNS, DHCP, Group Policy)
• Demonstrable SharePoint administration and user support/training capability
• Experience with virtualisation technologies such as VMware or Hyper-V
• Experience with firewall products such as SonicWALL, PaloAlto, Fortinet, and WatchGuard
• Knowledge of networking principles including VLANs, LAGs, VPNs, and routing
• Experience with backup and disaster recovery solutions such as StorageCraft, Veeam, and N-Able
• Strong troubleshooting and problem-solving skills
• Proven experience in a customer-facing technical or consulting role
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• A proactive and solution-oriented mindset, with ownership of tasks through to completion
• A strong focus on customer service, balanced with commercial awareness
• Ability to work both independently and as part of a team

Responsibilities:

• Deliver end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets
• Travel to client sites to deliver technical services, including project work and escalated support
• Install, configure, and upgrade hardware and software, including servers, PCs, networking equipment, and cloud-based systems
• Manage and document incidents, service requests, and resolutions accurately
• Conduct onsite audits, surveys, and assessments across infrastructure and network environments
• Work independently and collaboratively to understand client requirements and deliver effective solutions
• Deliver clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions
• Provide guidance and support to clients to improve system utilisation and efficiency
• Build strong client relationships by communicating technical concepts in a clear, professional, and accessible manner

Technologies:

• Azure
• Cloud
• Firewall
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Network
• SharePoint
• VMware
• Veeam
• Windows
• Office 365
• DevOps
• VPN

More:

We are Trident, a people-focused organisation that helps businesses thrive by providing reliable IT services, practical guidance, and strong partnership-based support. This is a permanent, full-time role based around travelling to various client locations from Brighton, reporting to our Professional Services Manager. We offer a supportive and collaborative environment where contribution is recognised and rewarded, along with 33 days annual leave including bank holidays, increasing by one day per year of service up to 40 days, access to on-demand IT courses, practice tests and virtual labs, an Employee Assistance Programme for you and your family, Cycle to Work scheme, vendor pricing on personal IT hardware and software, Microsoft Workplace Discount Programme savings, regular social events, team-building activities, and a Refer-a-Friend bonus scheme. We are committed to wellbeing, professional development, and work-life balance, and we are looking for someone who wants to grow their career within our business.

last updated 38 week of 2026