Desktop Engineer

Salary: £30,000 - 70,000 per year

Requirements:

• We need experience in device builds using MECM/SCCM.
• We need strong knowledge and hands-on experience with Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management.
• We need experience supporting Microsoft 365 products and services.
• We need the ability to troubleshoot Windows desktops, laptops, and mobile devices.
• We need strong fault-finding and troubleshooting skills across hardware, software, email, telephony, collaboration, and in-house applications.
• We need experience working to SLAs and maintaining a high standard of customer service.
• We need the ability to handle incidents and outages, including root cause analysis and improvement planning.
• We need experience with IT asset inventory management and hardware lifecycle processes.
• We need experience supporting onboarding and offboarding activities, including account creation, device provisioning, and access reviews.
• We need experience coordinating with vendors for warranty repairs, hardware replacements, and technical support.
• We need familiarity with meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.

Responsibilities:

• We provide desktop support to our employees on-site and remotely for reported issues.
• We maintain IT equipment onsite and provide hands-on assistance to other IT teams and remote users.
• We manage tickets and handle general BAU support tasks, including hardware and software support, fault finding, troubleshooting, deployment, and networking.
• We ensure compliance with internal and external security audits and accreditations by gathering and submitting required evidence.
• We maintain close attention to SLAs and set clear expectations with our customers.
• We solve complex technical issues and contribute to continuous improvement initiatives.
• We support Microsoft 365 services, including Teams, Exchange Online, Outlook, OneDrive, and SharePoint Online.
• We troubleshoot email, calendar, collaboration, and communication-related issues.
• We monitor and manage incident and service request queues.
• We maintain accurate IT asset inventories and oversee hardware lifecycle management.
• We support onboarding and offboarding activities, including user account creation, device provisioning, and access reviews.
• We coordinate with vendors for warranty repairs, hardware replacements, and technical support.
• We support meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.
• We handle incidents and outages, including root cause analysis and improvement plans.

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• Windows
• Office 365
• Cloud

More:

We are hiring a Desktop Engineer for a hybrid role based in Manchester, with a salary of £27,162.49. We offer a hands-on support environment where you will work across desktop support, Microsoft 365 services, device management, incident handling, compliance, and collaboration technologies while supporting employees both on-site and remotely.

last updated 38 week of 2026