Support Analyst

Salary: £40,000 - 42,000 per year

Requirements:

• Proven experience in a Service Desk position
• Previous experience working with Microsoft desktop support/O365 applications
• Exposure to LAN/WAN and WiFi technologies
• Proactive and adaptable, with excellent communication and stakeholder skills

Responsibilities:

• Provide efficient 1st and 2nd line support for all IT systems and technical infrastructure, while maintaining operations for all system processes
• Act as a contact point between our customer base and systems/technical specialists during business operation
• Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
• Provide issue resolution within assigned Service Level Agreements and proactively reduce the opportunity for calls

Technologies:

• Cloud
• Support
• LAN
• Security
• Office 365

More:

We are a highly prestigious and industry-leading luxury consumer goods brand based in London. We offer an onsite working environment five days per week and a salary of up to £42k. This role sits within our collaborative End User Support team and offers strong progression opportunities, with development support into service desk, infrastructure, security, or cloud pathways.

last updated 31 week of 2026