ServiceNow Solution Consultant

Salary: £33,000 - 48,000 per year

Requirements:

• Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers.
• Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives.
• Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value.
• Excellent team-working skills, with the ability to collaborate across virtual teams to develop the right customer solution.
• Excellent problem-solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
• Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management.
• High degree of technical expertise and practical understanding of ServiceNow-based solutions.
• Able to demonstrate our Winning Together Values in how you approach work.
• Confident, engaging and credible in customer-facing situations.
• Able to manage your own workload and comfortable working independently or as part of a wider team.
• Capable of managing customer and stakeholder expectations in complex pre-sales environments.
• Willingness to travel within the UK and overseas.
• ITIL Foundation, Intermediate or Expert certifications are advantageous.
• Pre-sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD, is advantageous.
• Experience with ServiceNow Customer Workflows and Employee Workflows is advantageous.
• Experience of delivering ServiceNow pre-sales solutions alongside complementary technology, vendors and integrations is advantageous.
• Enterprise Architecture experience applied in a pre-sales environment is advantageous.
• Experience of other IT Service Management toolsets and complementary technologies is advantageous.
• Additional language skills such as German and French are advantageous.

Responsibilities:

• Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on our ServiceNow Centre of Excellence expertise where required.
• Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with our standards and support the customers ServiceNow strategy.
• Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in-life contracts.
• Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings.
• Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight.
• Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations.
• Share our practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise.
• Work with ServiceNow partner pre-sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods.

Technologies:

• Support
• ITIL
• ITSM
• Security
• ServiceNow
• DevOps

More:

We are Computacenters ServiceNow Centre of Excellence, a growing practice supporting enterprise customers across the UK and beyond. This customer-facing ServiceNow Solution Consultant role sits across Managed Services and Professional Services, helping shape solutions that unlock the full value of the Now Platform. You will work closely with Sales, bid teams, delivery specialists and ServiceNow partner teams to strengthen our pre-sales capability, build trusted relationships and help customers achieve measurable business outcomes. We offer the opportunity to play a visible role in a collaborative environment where your expertise helps bring ServiceNow strategy to life.

last updated 31 week of 2026