Salesforce Lead

Salary: £70,000 - 80,000 per year

Requirements:

• Salesforce Certified Administrator, ideally Advanced Administrator; Platform App Builder is a plus
• 5+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud
• Strong commercial understanding of how a B2B sales organisation works, including pipeline, opportunities, renewals, forecasting and attribution
• Expert in declarative Salesforce configuration, including flows, validation rules, permission sets, page layouts, record types, reports and dashboards
• Experience integrating Salesforce with connected commercial tools such as HubSpot, Clari or SalesLoft, including field mapping and data flow
• Working knowledge of Salesforce CPQ and confidence administering pricing, bundles and approval rules
• Sound data management skills, including imports, mass updates, deduplication and maintaining clean, trusted data
• Experience managing or working alongside a Salesforce implementation partner to scope and deliver build work
• Track record of reducing support demand through better design, governance and self-service
• Clear communication skills with the ability to explain technical concepts simply to commercial teams
• Desirable: awareness of newer Salesforce capabilities such as Agentforce and AI features
• Desirable: experience in a SaaS or technology business
• Desirable: familiarity with AppExchange tools and how to evaluate them
• Desirable: knowledge of Jira and how it connects to Salesforce
• Desirable: experience building reports and dashboards in a BI tool such as Tableau or Power BI
• Desirable: people-management experience, even of a small team

Responsibilities:

• Own and maintain a practical roadmap of Salesforce changes and improvements, prioritised by commercial value and effort
• Translate how we sell, renew and serve customers into clean Salesforce processes, including lead routing, opportunity and renewal stages, attribution and approvals
• Build and configure Salesforce hands on, including fields, page layouts, flows, validation rules, permission sets, reports and dashboards
• Reduce avoidable ticket volume by fixing root causes through better permissions, layouts, validation and self-service
• Own the connected tools in our commercial stack, including HubSpot, Clari and SalesLoft, and keep integrations and field mappings working
• Own Salesforce CPQ post go-live, including pricing, product bundles, discount and approval rules, working with our implementation partner through launch and into business as usual
• Line-manage and develop a small Salesforce team, setting clear priorities and standards
• Manage our Salesforce implementation partner for specialist or net-new build work such as automation, integrations or Agentforce
• Document how the platforms key processes work so knowledge is shared across the team
• Conduct regular check-ins and reviews, supporting the teams certifications and development
• Manage team workload and partner budget, and flag resourcing needs
• Keep the platform stable, secure and performing well across Sales Cloud and Service Cloud
• Manage Salesforce releases and connected-tool updates to minimise disruption
• Implement governance controls for data management, access management and compliance
• Monitor key platform metrics including system health, user adoption, data quality and system performance
• Lead investigations into critical issues and drive remediation plans
• Serve as the primary point of contact for all Salesforce matters across the organisation
• Partner with business leaders to understand requirements and translate them into Salesforce solutions
• Communicate platform updates, improvements and changes to stakeholders
• Provide executive reporting on platform health, user adoption and ROI
• Manage user adoption programmes, including training and change management initiatives

Technologies:

• AI
• Backbone
• Cloud
• Flow
• HubSpot
• Support
• JIRA
• Power BI
• REST
• Salesforce
• Tableau
• DevOps

More:

We are hiring a permanent RevOps Systems Lead (Salesforce) based in Gerrards Cross, with 2–3 days per week in the office and the rest remote. This is a hands-on leadership role owning our Salesforce platform as the operational backbone of our commercial business, alongside connected tools including Clari, SalesLoft and Highspot. We are looking for someone who can combine practical platform ownership, team leadership and strong commercial understanding to improve how we sell, renew and support customers. We offer a salary of £70–80k plus bonus, and no sponsorship is available.

last updated 31 week of 2026