Lead IT Business Analyst

Salary: £72,310 - 72,310 per year

Requirements:

• Significant experience leading business analysis within large-scale transformation programmes.
• Strong experience delivering Microsoft Dynamics 365 CRM solutions and a solid understanding of Dynamics 365 Customer Engagement.
• Excellent requirements gathering, process improvement and stakeholder management skills.
• Experience working in Agile environments and producing user stories and acceptance criteria.
• Experience supporting integrations, testing, data migration and change adoption.
• Proven ability to influence senior stakeholders and lead a team of Business Analysts.
• Desirable: Housing Association or Social Housing experience.
• Desirable: Understanding of housing services, regulation and consumer standards.
• Desirable: Business Analysis or Agile qualifications.
• Desirable: Experience integrating Dynamics 365 with housing management systems and digital services.

Responsibilities:

• Lead business analysis activities across our Dynamics 365 CRM transformation programme.
• Work with stakeholders to understand business needs, redesign processes and improve resident journeys.
• Facilitate workshops, gather requirements and define future operating models.
• Collaborate with Product Owners, Architects, Developers and delivery partners to implement effective solutions.
• Support data migration, integration, testing and benefits realisation activities.
• Mentor and develop Business Analysts, promoting best practice and continuous improvement.

Technologies:

• CRM
• Support
• Microsoft Dynamics 365 CRM
• Office 365

More:

We are Peabody, and this is a high-profile opportunity to help shape the future of housing services through our Peabody on Point transformation programme. We are enhancing Microsoft Dynamics 365 CRM to improve services for residents and colleagues, and this role will work with senior stakeholders, operational teams and delivery partners to drive strategic change. Our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together. We offer up to 30 days annual leave plus bank holidays, two paid volunteering days each year, flexible benefits and employee discounts, life assurance at 4x salary, up to 10% pension contribution, and professional development and career progression opportunities. This role is based at Westminster Bridge Road for the first-stage interview, and we do not provide sponsorship as a licensed UK employer.

last updated 32 week of 2026