Labelling Operations Lead

Salary: £50,000 - 90,000 per year

Requirements:

• We need experience in labelling, packaging artwork, regulatory operations, product data management or product lifecycle management.
• We need proven experience leading operational teams, outsourced providers or multiple workstreams.
• We need strong project management and change leadership capability.
• We need experience delivering regulatory, compliance, packaging, product or supply chain-related programmes.
• We need demonstrated success improving processes, driving standardisation and delivering operational excellence.
• We need strong supplier management experience, including performance management, service levels and budget oversight.
• We need excellent customer management, communication and influencing skills.
• We need strong analytical and data-driven decision-making capability.
• Desirable: familiarity with digital tools, AI and automation solutions.
• Desirable: project management certification or formal training.
• Desirable: experience supporting regulatory or compliance-led change programmes within a multi-country environment.
• Desirable: experience working with outsourced teams or third-party operational partners.

Responsibilities:

• We lead labelling operations across Automotive and Industrial portfolios, ensuring labels are accurate, compliant and delivered on time.
• We provide leadership, direction and prioritisation for outsourced Automotive and Industrial labelling teams.
• We oversee workload planning, resource allocation and capacity management across current and future demand.
• We identify delivery risks and implement plans to ensure successful execution.
• We ensure all product labels align with applicable regulations and our standards.
• We manage relationships with key external partners, including artwork agencies, outsourced service providers, print plate suppliers and digital platform partners.
• We define and manage service levels, delivery expectations and performance measures.
• We support contract management, issue resolution and continuous service improvement.
• We manage operational budgets in partnership with the Head of Product, Brands & Communications.
• We lead major regulatory, compliance, customer private label and portfolio change initiatives.
• We translate business requirements into clear plans, timelines, dependencies and deliverables.
• We assess labelling impacts and advise customers on achievable delivery timelines.
• We represent the labelling function in product governance forums, ensuring appropriate planning and decision-making.
• We own and continuously improve the end-to-end European labelling process.
• We standardise and simplify ways of working across teams, suppliers and systems.
• We improve operational resilience and find opportunities to enhance efficiency, quality and consistency.
• We use tools such as AI, Power BI and Excel to support reporting, prioritisation and decision-making.
• We develop meaningful performance insights that drive operational improvements.
• We support the adoption of digital solutions and automation opportunities.
• We partner with Marketing, Product, Regulatory, Supply Chain, Procurement, Finance, Customer teams and external suppliers.
• We create alignment across partners and ensure clear ownership, communication and delivery of labelling initiatives.

Technologies:

• AI
• Excel
• Support
• Marketing
• Power BI

More:

We are part of the Castrol organisation, and the successful candidate will become part of the Castrol ring-fence; if you are in the ring-fence, your employment is expected to move with Castrol to new ownership. This leadership role sits within our Europe Marketing Product, Brands & Communications team, which has end-to-end accountability for products across Europe. The position is hybrid, combining office and remote working, with negligible travel expected and no relocation assistance available. We offer an inclusive, collaborative environment where people are respected and valued, along with flexible working options, modern collaboration spaces and benefits that support work-life balance and wellbeing. We are committed to an equal opportunity, diverse and accessible recruitment process and can provide reasonable adjustments or accommodations during application, assessment or interview stages.

last updated 31 week of 2026