User Researcher

Salary: £65,000 - 65,000 per year

Requirements:

• We have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• We are experienced in a range of user research methodologies and broader research approaches.
• We know how to map and engage with different stakeholder groups.
• We understand how to carry out research responsibly and ethically, ensuring protection of participant privacy.
• We understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
• We have worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
• We have managed remote and in-person usability testing throughout the agile development lifecycle.
• We are able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
• We can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• We are able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings.
• We are able to produce concise artefacts such as personas, journey maps, and user stories to help communicate user and business needs.
• We are experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs.
• We advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• We have a detailed understanding and experience of working to the Government Service Standard, which is desirable.
• We have excellent verbal and written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• We have the technical literacy to understand at a high level technical processes, concepts and constraints.
• We have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
• We are keen to support the development of our internal culture, tools, processes and growth opportunities.

Responsibilities:

• We will join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.
• We will use a creative, structured and logical approach to understanding problems and designing inclusive, human-centred experiences.
• We will work as pragmatic team players with an appreciation of both business and user needs.
• We will develop our T-shaped skills and take on new challenges.
• We will support and coach teams and stakeholders in user research methods, analysis and synthesis techniques, and ways of presenting and sharing findings.

Technologies:

• Support
• Security
• UX UI Design

More:

We are Solirius Reply, part of the Reply Group, and we deliver technical consultancy and application delivery to help our clients solve real-world problems and respond to an ever-changing technical landscape. We work closely with our clients by embedding our consultants into their businesses to provide a bespoke service, and we have grown rapidly through this collaborative approach. We currently have over 300 consultants working across public and private sector clients, including the Ministry of Justice, Department for Education, FCDOS, UEFA, the International Olympic Committee and Mercedes Benz, with plans to grow further. We operate as a flat organisation and trust and support our team to work independently. We are specialists in our field and value our consultants expertise to provide a best-in-class service. Our consultants also have the opportunity to work on a range of different projects, building broad knowledge and progressing their careers in the direction they choose. This is a permanent role based in London/Remote, starting ASAP.

last updated 34 week of 2026