Technical Program Manager, Data Center Operations

Salary: £160,000 - 200,000 per year

Requirements:

• Bachelors degree or equivalent practical experience.
• 5 years of experience in program or project management, leading multi-disciplinary projects.
• Experience with BMS controls and SCADA systems.
• Experience in facilities operations for data center operations or other critical facilities such as airports, hospitals, or defense.
• Experience in a Technical Account Management (TAM) or Customer Success role within critical environments is preferred.
• Experience with executive-level communication is preferred.
• Strong documentation skills and experience building quick-start or how-to guides is preferred.
• Ability to troubleshoot and perform root cause analysis or corrective action for BMS and EPMS related issues is preferred.

Responsibilities:

• Establish continuous feedback loops with the Data Center Operations team.
• Act as a trusted advisor by gathering feature requests and identifying operational pain points.
• Manage user communications and advocate for operators needs back to engineering.
• Use BMS, EPMS, and SCADA dashboards to monitor equipment performance.
• Identify system anomalies, operational risks, or configuration gaps.
• Feed operational findings back to teams to accelerate tool utilization.
• Design and deliver technical training sessions on tools and telemetry.
• Create clear, user-friendly documentation, quick-start guides, and communication plans.
• Facilitate onboarding for new operators.
• Engage with new internal teams, such as Sustainability and Capacity Planning, to explore how they can leverage our telemetry datasets and tools.
• Understand business requirements and map them to existing data streams or tooling capabilities.

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We are Googles Technical Infrastructure team, building and maintaining the architecture behind everything users see online. Our teams keep Googles networks and data centers running and make our product portfolio possible. As a Technical Program Manager, we lead complex, multi-disciplinary projects from start to finish, work closely with cross-functional stakeholders, and communicate with both engineers and executives.

last updated 34 week of 2026