ERP Systems Coordinator

Salary: £45,000 - 47,500 per year

Requirements:

• Proven experience implementing, managing or optimising Microsoft Dynamics 365 Business Central or Dynamics NAV, ideally including NAV 2018.
• Experience of ERP data migration, systems integration and configuration, ideally involving legacy platforms such as SAP or Sage.
• Working knowledge of SQL or another relevant database language for querying and troubleshooting.
• Experience providing first and second-line technical support for ERP systems.
• Experience troubleshooting technology and hardware integrated with ERP systems, ideally within a manufacturing environment.
• Experience working within a matrix-based support or project environment.
• A strong understanding of business process analysis and the ability to translate business requirements into ERP functionality.
• Experience delivering user training and producing clear supporting documentation.
• Strong problem-solving skills and a proactive approach to continuous improvement.
• The right to work in the UK and a full UK driving licence.
• Familiarity with AI and large language model tools, together with an interest in developing AI integration skills.
• Experience within a regulated, multi-site or manufacturing environment.
• Previous project management experience.
• Familiarity with finance processes and reporting requirements within an ERP system.
• Experience supporting acquisitions, business integrations or wider ERP rollout programmes.
• Detail-oriented, with strong analytical skills.
• Proactive and solution-focused.
• Strong written and verbal communication skills.
• Able to work effectively with cross-functional teams and external providers.
• Comfortable working independently and as part of a wider team.
• Committed to continuous learning and professional development

Responsibilities:

• Take technical ownership of the integration, implementation, development and ongoing optimisation of Microsoft Dynamics 365 Business Central and Dynamics NAV 2018.
• Initially focus on the current implementation before supporting adoption across other group locations.
• Analyse business requirements and translate agreed workflows into technical and functional ERP solutions that improve efficiency across commercial, operational and financial processes.
• Manage third-party suppliers involved in migrating data from legacy ERP systems, ensuring that information is complete, accurate and available when required.
• Use SQL and database knowledge to query data and troubleshoot issues.
• Act as the primary technical escalation point for ERP-related issues.
• Provide first and second-line support for ERP incidents, problems and change requests, with general IT issues routed to the wider support function.
• Provide hands-on support for manufacturing technology connected to the ERP system, including barcode scanners, label printers and shop-floor workstations, helping to maintain operational continuity.
• Work with service providers to configure and customise Business Central and Dynamics NAV, ensuring that the system remains scalable and adaptable as the organisation grows.
• Provide ongoing support to ERP users and manage end-user settings to maintain functionality and security.
• Train new and existing employees in the effective use of the system and produce clear supporting documentation.
• Conduct regular reviews of the ERP environment and associated database structures in collaboration with external technology partners and internal colleagues.
• Assess suitability and recommend technical and process improvements.
• Comply with all relevant safety procedures and safe working practices.
• Report malpractice, breaches or potential risks and contribute to the health, safety and welfare of colleagues and site visitors.

Technologies:

• AI
• ERP
• Hardware
• Support
• Matrix
• SAP
• SQL
• Sage
• Security
• Office 365

More:

We are an established multi-site manufacturing group based in West Yorkshire, and this is a technically focused ERP role supporting our commercial, operational and financial information systems. You will play a pivotal part in the implementation, ongoing development and continuous improvement of our ERP environment, with a specific focus on Microsoft Dynamics 365 Business Central and Dynamics NAV 2018. The role offers hands-on involvement in migration, integration, troubleshooting and user support, alongside collaboration with internal stakeholders and external technology partners. There is a defined progression path for this position to develop into a broader ERP management role, supporting future acquisitions, data governance and wider organisational growth.

last updated 33 week of 2026