D365 Business Systems Implementation Manager

Salary: £65,000 - 65,000 per year

Requirements:

• Experience delivering CRM, ERP or business systems implementations.
• Strong stakeholder management and workshop facilitation skills.
• Experience managing third-party vendors and implementation partners.
• Knowledge of requirements gathering, process mapping and business analysis techniques.
• Experience coordinating UAT, deployment and post-go-live support.
• Strong project delivery and change management capabilities.
• Excellent communication and relationship-building skills.
• Microsoft Dynamics 365 experience is highly desirable.
• Dynamics 365 CRM / Customer Engagement experience is highly desirable.
• Dynamics 365 Field Service experience is highly desirable.
• A background as a Business Systems Manager, Functional Consultant, Implementation Manager or Applications Manager is highly desirable.
• Exposure to Power Platform solutions is highly desirable.

Responsibilities:

• We take ownership of the delivery and implementation of business systems, acting as the bridge between operational teams, technology partners and senior stakeholders.
• We lead end-to-end business systems implementations from requirements gathering through to go-live and hypercare.
• We facilitate stakeholder workshops and translate business needs into system solutions.
• We manage third-party suppliers and implementation partners.
• We coordinate testing activities including UAT and defect resolution.
• We support data migration, process improvement and change management activities.
• We drive user adoption through training, communication and engagement.
• We monitor project risks, issues and dependencies to ensure successful delivery.
• We ensure systems align with operational processes and business objectives.

Technologies:

• CRM
• ERP
• Support
• Office 365

More:

We are recruiting for a Business Systems Implementation Manager to join a growing organisation undergoing significant digital transformation. This is a fantastic opportunity for an experienced systems professional who enjoys leading business-critical implementations, working closely with stakeholders, and driving the successful adoption of new technologies across the organisation. The role is hybrid and Midlands based, with a competitive salary of up to £65,000, excellent career development opportunities, involvement in major business transformation programmes, a collaborative and supportive working environment, and a competitive salary and benefits package.

last updated 32 week of 2026