Senior IT Technician

Salary: £25,000 - 65,000 per year

Requirements:

• We require experience providing 2nd line IT support in a multi-site or complex environment.
• We require experience administering Microsoft 365 environments.
• We require experience managing relationships with third-party suppliers and MSPs.
• We require experience with networking fundamentals including switches, Wi-Fi and firewalls.
• We require experience with Windows desktop and server environments.
• We prefer experience in hospitality, leisure or membership organisations.
• We prefer experience with SQL, Power BI and Power Automate.
• We prefer experience with access control, CCTV, telephony or payment systems.
• We prefer relevant Microsoft or industry certifications.
• We prefer experience within a fitness or leisure space.
• We require strong understanding of computer systems, hardware, software, networks and telecommunications.
• We require strong analytical and problem-solving skills.
• We require strong knowledge of Microsoft 365.
• We require strong knowledge of SQL.
• We require highly developed technical specification writing skills.
• We require the ability to communicate complex topics simply.
• We require excellent attention to detail.
• We require customer service skills.
• We require experience managing third parties and MSPs to a high level of delivery.
• We require the ability to prioritise effectively in a fast-moving operational environment.
• We require the ability to balance hands-on technical work with strategic improvement initiatives.
• We require strong stakeholder management and communication skills.
• We require commercial awareness and the ability to identify cost-saving opportunities.

Responsibilities:

• We provide 1st, 2nd and occasional 3rd line support across the organisation.
• We act as an escalation point for complex technical issues and major incidents.
• We support business continuity and resilience planning for critical IT systems.
• We proactively identify opportunities to improve IT systems, processes and user experience.
• We review existing workflows and recommend efficiencies through automation and better use of technology.
• We advise departmental managers on technology solutions to support operational requirements.
• We support cyber security initiatives including patching, access management and staff awareness.
• We assist with management of Microsoft 365 administration including Exchange, Teams, SharePoint and Intune where appropriate.
• We maintain asset registers and support hardware lifecycle planning.
• We produce and maintain technical documentation, user guides and process maps.
• We deputise for the Head of IT where required.
• We support procurement decisions and provide technical input into supplier selection and contract renewals.
• We assist with budgeting and planning for future IT investment.

Technologies:

• Hardware
• Support
• Microsoft 365
• Power BI
• SQL
• Security
• SharePoint
• Windows
• Office 365

More:

We are Colets in Thames Ditton, Surrey, and this 12-month fixed term Senior IT Technician role supports the continued development and resilience of our IT function during a period of organisational change and major technology projects. We are a welcoming, supportive and authentic not-for-profit organisation, and our culture is motivated, friendly and proud. We value a hands-on, customer-focused approach and a genuine contribution to our community, members and colleagues.

last updated 30 week of 2026