2nd Line Support Engineer

Salary: £? - ? per year

Requirements:

• Experience in 2nd Line Support, Desktop Support or End User Computing.
• Strong knowledge of Windows, Microsoft 365, laptops, desktops, printers and mobile devices.
• Experience with Active Directory, Entra ID and user access management.
• Good understanding of TCP/IP, Wi-Fi and network troubleshooting.
• Experience supporting, configuring and deploying end-user devices.
• Strong incident management and ticketing system experience.
• Excellent troubleshooting, communication and customer service skills.
• Ability to prioritise workload and manage issues through to resolution.
• Comfortable providing both onsite and remote support on a shift pattern.
• Experience in healthcare, regulated or business-critical environments.
• ServiceNow or similar ITSM experience.
• Microsoft Intune or Endpoint Manager exposure.
• ITIL knowledge.
• Relevant Microsoft, CompTIA or ITIL certifications.

Responsibilities:

• Provide hands-on and remote support across a fast-paced, business-critical environment.
• Act as an escalation point for technical issues.
• Support a wide range of end-user technologies.
• Support, configure and deploy end-user devices.
• Troubleshoot and resolve incidents through to completion.
• Deliver onsite and remote support on a shift pattern.

Technologies:

• Active Directory
• Incident Management
• Support
• ITIL
• ITSM
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• ServiceNow
• TCP/IP
• Windows
• Office 365

More:

We are offering a 2nd Line Support Engineer role focused on Windows and Microsoft 365 in a hybrid London setup, with three days onsite. This is a 4-month contract at market rate inside IR35. The role sits within a fast-paced, business-critical environment where you will support end-user technology and provide escalation support for technical issues.

last updated 30 week of 2026