2nd Line IT Support Engineer

Salary: £32,000 - 35,000 per year

Requirements:

• We want someone with proven experience as a 2nd Line Support Technician/Engineer, or in a similar role, within an IT or MSP environment.
• We need strong technical knowledge of Microsoft operating systems, Active Directory, and Group Policy.
• Familiarity with cloud tools such as Azure, Entra ID, and Intune is highly desirable.
• Experience with VoIP phone systems, connectivity, and audio-visual setup would be a strong advantage.
• Ideally, you hold or are working towards certifications such as CompTIA A+, Microsoft MS900, AZ900, or MD100/101/102.
• You should have a friendly, confident phone manner and be able to explain technical solutions clearly without jargon.

Responsibilities:

• We take ownership of escalated 2nd-line incidents and work with 1st-line teams and vendors to diagnose and resolve complex network, hardware, and software issues.
• We configure and maintain computer hardware, routers, switches, access points, and core connectivity equipment.
• We manage and support cloud environments using the Microsoft suite, including Admin Centre, Azure, Entra ID, and Intune.
• We support VoIP systems and Teams Meeting Room environments, including AV/CMS setups.
• We mentor 1st-line technicians and work with 3rd-line engineers to identify recurring ticket trends and implement permanent fixes.
• We handle occasional, pre-agreed out-of-hours event support when required.

Technologies:

• Active Directory
• Azure
• Cloud
• CMS
• Hardware
• Support
• Network

More:

We are a highly respected, rapidly growing Managed Service Provider that puts people, both our clients and our team, at the heart of everything we do. We offer a true hybrid working model in Northamptonshire with occasional local client site visits, a shift-based rota between 08:00 and 18:00 Monday to Friday, and a competitive salary of 32,000 to 35,000 depending on experience. Our benefits include funded certified training paths, a personal development plan with self-development time, 22 days of holiday plus your birthday off increasing to 25 days in year two, NHS healthcare cash plan, comprehensive pension, death in service benefit, lifestyle discounts, and overtime pay for agreed out-of-hours support.

last updated 31 week of 2026