1st/2nd Line IT Support Engineer

Salary: £30,000 - 30,000 per year

Requirements:

• Experience in customer service and in building and maintaining customer relationships.
• Ability to communicate clearly and concisely with people at all levels.
• Knowledge of helpdesk, PSA, and RMM systems, with the ability to adapt to new software and programs.
• Strong understanding and experience of the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure.
• Good broad knowledge of networking technologies and concepts such as LAN, WAN, and DHCP.
• Excellent technical and problem resolution skills.

Responsibilities:

• Work on client projects, service desk escalations, and on-site installations.
• Provide mentoring and support to other team members.
• Deliver remote technical support via email and telephone to end users.
• Diagnose and resolve operational problems and queries as quickly as possible.
• Provide on-site support and installation of hardware and software.
• Specify, recommend, provide, configure, and implement equipment such as desktops, servers, printers, and supporting software in line with client requirements.
• Contribute to standard configurations, documentation, and procedures to streamline processes and improve efficiency.
• Build and maintain relationships with clients.
• Implement technical solutions for client and internal projects.
• Remotely monitor client infrastructure through our RMM system.

Technologies:

• Azure
• Hardware
• Support
• LAN
• Office 365
• Security
• Windows
• Cloud

More:

We are a national IT support and cyber security business based in Kings Lynn, known for our strong values, customer-focused service, and commitment to making a genuine difference for our clients. We believe teamwork fosters friendship, loyalty, cooperation, and stronger results. We offer a Monday to Friday hybrid working pattern, a salary of £28,000 to £34,000 per annum, pension, 25 days annual leave plus bank holidays, excellent career development prospects, and company events. We are looking for someone passionate about IT and cyber security to join our fantastic team.

last updated 30 week of 2026