1st Line IT Engineer

Salary: £26,000 - 32,000 per year

Requirements:

• We are looking for a 1st Line IT Engineer to join our Service Desk.
• We support 2,500+ users across 40+ sites.
• Experience working with Microsoft 365, Azure, Intune and HaloITSM would be beneficial.
• You should be comfortable working across hardware, software and networking issues.
• We welcome applicants with a range of skills, experience and qualifications, and we encourage you to apply even if you do not tick every box.

Responsibilities:

• We will have you handling incoming calls and tickets day to day.
• You will troubleshoot hardware, software and networking issues across a wide range of platforms.
• You will log, categorise and prioritise tickets within HaloITSM.
• You will support onboarding and offboarding, including building and configuring hardware, setting up accounts and coordinating deliveries.
• You will guide users through fixes, create documentation and help improve our technology and processes.
• You will monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
• You will contribute ideas to improve the service desk and share knowledge across the team.

Technologies:

• Azure
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• Cloud

More:

We are Solus, owned by Aviva, and one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. Our Service Desk supports our award-winning accident repair network and plays a central role in keeping our people and sites running every day. You will join an experienced, collaborative team with real scope to develop your skills as our Service Desk grows. We offer a competitive salary based on location, skills, experience and qualifications, bonus opportunity, company pension with employer contributions, 33 days holiday including bank holidays, up to 40% discount on Aviva products and other retailer discounts, share save options, supportive family leave policies, and wellbeing benefits including Group Income Protection and 24/7 GP access. We value inclusivity and welcome all applicants.

last updated 31 week of 2026