Working Student B2B Operations / Technical Account Management (m|w|d)

When merchant offers are displayed correctly, product data is processed reliably, and technical issues are resolved quickly, our partners notice the difference immediately. That is exactly where you come in.

At idealo, you will work at the intersection of merchant support, data quality, and technical operations. You will help our partners succeed while ensuring that product offers are presented accurately across our platform.

About Your New Role

As part of our Technical Account Management team, you will support merchants in their day-to-day business and help ensure high-quality product data across idealo. You will investigate technical issues, review data feeds, and contribute to a smooth experience for our partners.

When a listing issue is resolved and a merchant's offers appear correctly again, you can see the direct impact of your work.

Your Responsibilities

• Support merchants via email and phone and assist them with questions related to the presentation of their offers on idealo.

• Monitor and review product data feeds in CSV and XML formats to ensure data quality and completeness.

• Investigate technical issues using internal tools and support the resolution of listing and feed-related problems.

• Process incoming support requests in a structured manner and maintain clear documentation of actions taken.

• Collaborate closely with colleagues from merchant support, customer service, and other business functions.

Skills & Requirements

• You are currently enrolled at a university and will remain enrolled for at least one more year.

• You are interested in technical topics, e-commerce, and product data management.

• You have a basic understanding of CSV and XML files and are eager to deepen your technical knowledge.

• You take ownership and independently drive topics forward.

• You enjoy tackling challenges actively and solving them pragmatically.

• You have excellent German language skills and can communicate confidently in English, both verbally and in writing.

At idealo you can expect

• You want to further your education? We take your personal development goals seriously and, in addition to our idealo Learning Hub, eLearning offerings (e.g., Udemy), coaching & mediation, we also offer you the opportunity to benefit individually from additional learning and development budget.

• And what about the office? Our office in the heart of Berlin offers free organic breakfast, excellent free lunch (vegan and vegetarian), as well as free coffee, lemonades and after-work beer, in addition to the "standard foosball". It also has a fabulous rooftop terrace with view of the whole of berlin where you can network with colleagues from our group of companies.

• In need of additional support in any areas of your life? We offer free counseling and support in all areas of life (professional, private, family, health, etc.) in cooperation with the pme-Familienservice.

• Want to keep yourself fit? We offer many different fitness and sports options, such as an Urban Sports or Gympass membership, to suit your personal needs.

• And what else is there? Of course, success must be celebrated! In addition to team events, you can also expect big company events and other moments of organized connection with others in the company and your team throughout the year!

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