Technical Services Engineer

Salary: £35,000 - 38,000 per year

Requirements:

• Proven hands-on experience designing, implementing, and supporting enterprise network infrastructure
• Strong knowledge of LAN, WAN, WLAN, TCP/IP, routing, and switching technologies
• Experience managing network security solutions, including firewalls, VPNs, and access control
• Demonstrable expertise in network troubleshooting, performance optimisation, and root cause analysis
• Experience delivering network projects, upgrades, and infrastructure improvements
• Experience deploying and managing Microsoft Hyper-V servers
• Two years of IT support experience in a Managed Service Provider environment
• Experience supporting end users with Microsoft 365 products
• A full UK driving licence
• Eligibility to work in the United Kingdom
• Ability to commute to our Glasgow G51 1PR location or relocate before starting
• Networking certifications such as CCNA, CCNP, or WatchGuard are desirable; practical experience and technical ability are more important

Responsibilities:

• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, routing, switching, VPNs, and firewalls
• Support Microsoft 365, cloud, and wider infrastructure technologies
• Attend customer sites for installations, projects, and break-fix work
• Take ownership of technical issues through to resolution
• Provide technical input and support for customer projects and solutions
• Work with our sales teams to provide technical advice and customer guidance
• Provide second-line and escalation support across a range of customer environments
• Support a key customer through their growth, acquisitions, and projects, while also supporting our service desk and active tickets
• Work closely with our sales and technical teams

Technologies:

• Cloud
• Hyper-V
• Support
• LAN
• Microsoft 365
• Mobile
• Network
• Security
• TCP/IP
• WLAN
• Office 365

More:

We are Tela Technology, one of the UKs largest independently owned communication solutions providers, with specialist divisions covering IT, mobile telephony, and unified communications. We partner with technology brands including Microsoft, Vodafone, Gamma, Samsung, and Google, delivering technology solutions and service reflected in our company NPS of 89. This is a full-time, varied infrastructure engineering role focused primarily on supporting a key customer, with work spanning networking, infrastructure, customer support, project delivery, and escalation support. It is hybrid, based from our Glasgow office Tuesday to Thursday, with remote working and customer-site visits as required, approximately once a week. We provide a company van for site visits. The salary is £35,000–£38,000 per year, depending on experience. Our benefits include a healthcare plan, private healthcare, an Employee Assistance Programme, employee discounts, free parking, gym membership, a health and wellbeing programme, a referral programme, sick pay, and life assurance.

last updated 40 week of 2026