Sr. Applied AI Solutions Architect

Salary: £63,000 - 103,000 per year

Requirements:

• Experience within specific technology domain areas such as software development, cloud computing, systems engineering, infrastructure, security, networking, or data and analytics.
• Experience in design, implementation, or consulting in applications and infrastructures.
• Experience communicating across technical and non-technical audiences, including executive-level stakeholders or clients.
• Experience working with and presenting to C-level executives, IT, and lines of business across organizations, or equivalent.
• AWS certification such as AWS Solutions Architect, or a similar cloud certification.
• Knowledge of data structures, data modeling, and database schema.
• Experience architecting, migrating, transforming, or modernizing customer requirements to the cloud.
• Experience with Amazon Connect or other enterprise contact center platforms such as Genesys, Avaya, Cisco, NICE, or Five9.
• Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails.

Responsibilities:

• Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness, and translate findings into actionable implementation plans.
• Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets such as CRMs, knowledge bases, ticketing systems, and order management systems.
• Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
• Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool or action integration.
• Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise, enabling multi-agent workflows.
• Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting such as Python and Node.js to connect Amazon Connect AI agents with customer data systems.
• Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation.
• Leverage agentic development environments such as Kiro and similar AI-assisted IDEs to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
• Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
• Share learnings by delivering technical deep-dives and mentoring other SAs on agentic AI implementation patterns.
• Conduct architecture reviews and provide prescriptive guidance for production readiness.
• Document implementation patterns and contribute to the teams knowledge base.

Technologies:

• Agentic AI
• AI
• AI Agents
• API
• AWS
• Lambda
• Architect
• Cloud
• Cisco
• Genesys
• MCP
• Python
• RAG
• SAS
• Security
• Serverless
• NodeJS
• Backend
• Support

More:

We are hiring for our Applied AI Solutions Architecture team within AWS Specialist and Partner Organization (ASP). We are a technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. We work backwards from our customers most complex and business-critical problems, build and execute go-to-market plans, and help customers become production-ready with Amazon Connects Unlimited AI features. We value thinking big, delivering exceptional results, and working across AWS as #OneTeam. Our team stays closely connected to customers and brings valuable data and insights to our product teams, helping strengthen the product roadmap. Amazon is an equal opportunities employer and values a diverse, inclusive culture.

last updated 34 week of 2026