Senior IT Technician

Salary: £35,000 - 35,000 per year

Requirements:

• Experience providing 2nd line IT support in a multi-site or complex environment.
• Experience administering Microsoft 365 environments.
• Experience managing relationships with third-party suppliers and MSPs.
• Experience with networking fundamentals including switches, Wi-Fi and firewalls.
• Experience with Windows desktop and server environments.
• Experience in hospitality, leisure or membership organisations is desirable.
• Experience with SQL, Power BI and Power Automate is desirable.
• Experience with access control, CCTV, telephony or payment systems is desirable.
• Relevant Microsoft or industry certifications are desirable.
• Sound understanding of computer systems, hardware, software, networks and telecommunications.
• Strong analytical and problem-solving skills.
• Strong knowledge of Microsoft 365.
• Strong knowledge of SQL.
• Experience with Power Automate and Power BI.
• Highly developed technical specification writing skills.
• Ability to communicate complex topics simply.
• Excellent attention to detail.
• Strong customer service skills.
• Ability to manage third parties and MSPs to a high level of delivery.
• Ability to prioritise effectively in a fast-moving operational environment.
• Ability to balance hands-on technical work with strategic improvement initiatives.
• Strong stakeholder management and communication skills.
• Commercial awareness and ability to identify cost-saving opportunities.

Responsibilities:

• Provide 1st, 2nd and occasional 3rd line support across the organisation.
• Act as an escalation point for complex technical issues and major incidents.
• Support business continuity and resilience planning for critical IT systems.
• Proactively identify opportunities to improve IT systems, processes and user experience.
• Review existing workflows and recommend efficiencies through automation and better use of technology.
• Advise departmental managers on technology solutions to support operational requirements.
• Support cyber security initiatives including patching, access management and staff awareness.
• Assist with management of Microsoft 365 administration including Exchange, Teams, SharePoint and Intune where appropriate.
• Maintain asset registers and support hardware lifecycle planning.
• Produce and maintain technical documentation, user guides and process maps.
• Deputise for the Head of IT where required.
• Support procurement decisions and provide technical input into supplier selection and contract renewals.
• Assist with budgeting and planning for future IT investment.

Technologies:

• Hardware
• Support
• Microsoft 365
• Power BI
• SQL
• Security
• SharePoint
• Windows
• Office 365

More:

We are Colets, a not-for-profit organisation with a welcoming, supportive and authentic culture. Our personality is motivated, friendly and proud, and we want someone who can contribute positively to our community, members, colleagues and customers. This is a 12-month fixed term contract supporting the continued development and resilience of our IT function during a period of organisational change and major technology projects.

last updated 31 week of 2026