Senior IT Support Engineer - Eton

Salary: £38,000 - 40,000 per year

Requirements:

• At least five years of customer-facing experience
• Minimum of two years in a commercial IT support or projects role
• Degree or relevant technical qualification preferred
• Recent Microsoft certifications highly regarded
• Full UK driving licence and own transport essential
• Must be based in or around East Berkshire
• Must pass an Enhanced DBS check
• Strong technical ability and excellent communication and customer service skills
• Windows Server 2019, 2022 and 2025
• Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
• Mobile device management, including Microsoft Intune and Endpoint Manager
• Microsoft Entra ID, Conditional Access and MFA
• Active Directory, Group Policy and hybrid identity
• Hyper-V and VMware virtualisation
• Windows, macOS and iPadOS desktop and device support
• DNS and DHCP
• Networking fundamentals, including firewalls, routing, NAT, VLANs and switching
• Wi-Fi technologies, including UniFi or equivalent enterprise platforms
• Firewall management, ideally SonicWall or similar
• VPN technologies, including SSL and site-to-site
• PC and laptop hardware diagnostics and build
• Degree level IT qualification or equivalent demonstrable industry experience
• Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator
• Microsoft Azure Fundamentals (AZ-900) or Administrator (AZ-104)
• Jamf Certified Associate or Jamf Certified Tech
• CompTIA Network+ or Security+
• Two or more years in a client-facing, hands-on technical role
• Excellent verbal and written communication skills
• Positive, can-do attitude with confidence to engage stakeholders at all levels
• Genuine passion for IT and technology
• Five or more GCSEs including English
• Smart, professional appearance

Responsibilities:

• Represent us on site at client locations across Berkshire, Hampshire, Surrey and West London
• Support in-house and remote project work from our Windsor head office
• Provide day-to-day support and infrastructure project delivery
• Work on cybersecurity projects
• Support cloud migration projects
• Deliver network deployment projects
• Solve complex technical challenges
• Build trusted client relationships
• Work across a broad range of modern technologies
• Help our clients get the very best from their technology

Technologies:

• Active Directory
• Azure
• Cloud
• Firewall
• Hardware
• Hyper-V
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• NAT
• Network
• Security
• SharePoint
• VPN
• VMware
• Windows
• Office 365
• Cisco
• Exposed
• Veeam

More:

We are Active IT, a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience, we combine the responsiveness of a small team with the depth of a mature consultancy. This Senior IT Support Engineer role is based in Windsor or East Berkshire with travel across Berkshire, Hampshire, Surrey and West London. We offer a salary of £38,000 to £40,000 plus benefits including 20 days holiday plus public holidays, your birthday off, a pension scheme, a generous mileage allowance, ongoing training and certification support, and a friendly, collaborative team environment.

last updated 32 week of 2026