Salesforce Lead

Salary: £65,000 - 70,000 per year

Requirements:

• At least 5 years experience working with Salesforce across administration, configuration, support, and delivery functions.
• Strong hands-on expertise with Salesforce Service Cloud.
• Salesforce Administrator (ADM201) certification.
• Demonstrable experience analysing business requirements and converting them into practical Salesforce-based solutions.
• Strong knowledge of Salesforce automation tools, security architecture, permissions, roles, and sharing models.
• Experience supporting production Salesforce environments, including release preparation, troubleshooting, and incident management.
• Knowledge of data management principles, including migrations, imports, data quality, SOQL, and Data Loader.
• Ability to produce actionable reporting and dashboards for operational and leadership stakeholders.
• Excellent communication skills with the ability to engage effectively with both technical and business audiences.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities with minimal supervision.
• Exposure to Sales Cloud, Experience Cloud, and Marketing Cloud.
• Additional Salesforce certifications, such as Advanced Administrator, Service Cloud Consultant, or Platform App Builder.
• Working knowledge of Apex, Visualforce, or other Salesforce development tools.
• Experience operating within regulated or compliance-driven environments.
• Strong Excel capabilities and familiarity with basic web technologies such as HTML and CSS

Responsibilities:

• Drive the ongoing enhancement and optimisation of the Salesforce platform, ensuring solutions remain scalable and aligned to business objectives.
• Oversee day-to-day platform administration, including user management, permissions, configuration changes, and support activities.
• Partner with stakeholders to understand business challenges and translate requirements into effective Salesforce solutions.
• Deliver platform improvements and smaller-scale projects through the full lifecycle, from discovery and design through to testing and go-live.
• Develop and maintain automation, reporting, dashboards, and integrations that improve efficiency and user experience.
• Take ownership of more complex support issues, ensuring timely resolution and effective communication throughout.
• Contribute to backlog management, helping prioritise demand based on business value, effort, and dependencies.
• Produce and maintain clear documentation covering processes, configurations, and governance standards.
• Collaborate with internal teams and third-party suppliers to support ongoing platform development and integration activities.

Technologies:

• Apex
• Cloud
• Excel
• Incident Management
• Support
• Marketing
• Product Manager
• Salesforce
• Security
• Visualforce
• Web
• DevOps
• Network

More:

We are recruiting for a Salesforce Manager to join our Technical Operations team in London, working on a hybrid basis with 3 days per week on-site. This is an excellent opportunity for an experienced Salesforce professional to play a pivotal role in the ongoing evolution of a well-established Salesforce platform, balancing operational support with strategic enhancements and project delivery. You will work closely with our Salesforce Product Manager as part of a small but highly impactful team, helping to shape platform capability while ensuring users receive a high-quality, reliable service. We offer a collaborative environment where ownership, initiative, and the ability to work autonomously are highly valued, and the salary for this role is £65,000 to £70,000.

last updated 31 week of 2026