On-Site IT Support Engineer

Salary: £? - ? per year

Requirements:

• Previous experience in a 1st or 2nd Line IT Support, Desktop Support or Tech Bar role.
• Strong IT troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
• Experience supporting Windows 10/11, Microsoft 365, Exchange and Active Directory.
• Knowledge of desktop, laptop and printer hardware, with experience supporting Apple macOS and iOS devices.
• Familiarity with desktop deployment technologies such as SCCM, WSUS and MDT.
• Working knowledge of IT infrastructure support, including basic networking concepts and troubleshooting.
• Experience working within regulated environments, ideally supporting users within financial services or other highly controlled industries.
• Experience working to defined SLAs and operational processes within a customer-focused support environment.
• Excellent communication, organisational and customer service skills, with the ability to build strong relationships with end users.

Responsibilities:

• Provide 1st and 2nd Line on-site and remote technical support to users, covering desktops, laptops, printers, mobile devices and business applications.
• Diagnose, troubleshoot and resolve hardware, software and application issues within our technical skill set, escalating more complex issues where appropriate.
• Install, configure and deploy end-user devices, applications and software.
• Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements.
• Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within the IT Service Management system.
• Deliver excellent customer service, communicating professionally and effectively with both technical and non-technical users.
• Work collaboratively with Service Desk, Infrastructure and other technical teams to ensure timely incident resolution.
• Support basic network, server and Active Directory administration activities as required.
• Take ownership of assigned incidents through to resolution, keeping users informed throughout the support lifecycle.

Technologies:

• Active Directory
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• Windows
• iOS
• Office 365

More:

We are seeking a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. This is a contract role based in London, working on-site Monday to Friday for 8 hours per day across a shift rotation between 7:30am and 7:30pm. The daily rate is £250-£300 and the role is inside IR35, with a start date of 17/08/2026. This is an excellent opportunity for an experienced IT Support Engineer who enjoys solving technical problems, building relationships with users and working with modern technologies in a collaborative enterprise financial services environment.

last updated 30 week of 2026