MS Dynamics Solution Architect

Salary: £? - ? per year

Requirements:

• Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processes
• Ability to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designs
• Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerations
• Strong utilities/domain understanding across customer service and regulatory reporting expectations, including Ofgem-driven obligations
• Confidence to act as a trusted advisor, guiding clients towards value-led, maintainable Microsoft solutions

Responsibilities:

• Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development
• Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs
• Own solution architecture end-to-end, including process, data, security, integrations, user experience and non-functional design
• Define solution boundaries across configuration, customisation, Power Platform and external integrations
• Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting
• Support delivery assurance from build to cutover, go-live, hypercare and transition to support
• Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables

Technologies:

• Architect
• CRM
• Support
• Network
• Security
• Office 365

More:

We are hiring an MS Dynamics Solution Architect for a 6-month+ hybrid assignment in London, working on Dynamics 365 Customer Engagement within the energy and utilities space. This role is umbrella-only and offers the opportunity to lead end-to-end solution architecture, from discovery through go-live and beyond, while advising clients on scalable Microsoft designs for complex customer journeys.

last updated 36 week of 2026