IT Support Technician - Longton

Salary: £28,000 - 32,000 per year

Requirements:

• Ideally, a minimum of 1 year of experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems and technologies would be advantageous.

Responsibilities:

• Provide 1st/2nd line IT support to end-users and proactively resolve hardware and software issues from all incoming channels.
• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Cloud

More:

We are recruiting for a talented IT Support Technician to join our growing client based in Stoke on Trent. This is a great opportunity to be part of a dynamic and collaborative work environment where we strongly believe in employee development. We offer opportunities for professional development and training.

last updated 31 week of 2026