IT Support Technician

Salary: £28,000 - 28,000 per year

Requirements:

• We are looking for experience in IT support or a helpdesk environment, with a broad understanding of IT support principles.
• We need working knowledge of Microsoft 365 applications and services.
• We need experience supporting Microsoft and Apple operating systems.
• We need experience supporting mobile devices, including Microsoft, iOS and Android platforms.
• We are looking for excellent customer service skills, with a friendly, patient and helpful manner.
• We need strong communication skills and the ability to explain technical information clearly to users with varying levels of IT confidence.
• We need good organisational skills and the ability to prioritise workload and manage competing support requests effectively.

Responsibilities:

• We provide first-line IT helpdesk support to our staff and pupils, delivering timely and helpful assistance.
• We support school devices, including Microsoft and Apple computers, printers, telephones and network equipment.
• We diagnose faults and carry out repairs or appropriate remedial action for a wide range of end-user devices.
• We provide user support for standard software packages, Microsoft 365 applications and bespoke College systems.
• We use our computerised helpdesk system to log, manage and progress support requests from initial contact through to resolution.
• We manage allocated support calls effectively and provide cover for other calls when required.
• We route and escalate support requests to the appropriate colleague or specialist team where further expertise is needed.
• We assist with the movement and setup of IT equipment, including PCs, monitors and other larger items, in line with health and safety and manual handling guidance.
• We develop a good understanding of safeguarding procedures and comply with confidentiality, safeguarding, equality, diversity and inclusion expectations.

Technologies:

• Android
• Support
• Microsoft 365
• Mobile
• Network
• iOS
• Office 365
• Hardware

More:

We are Eton College, a prestigious and forward-thinking independent school providing information and communications technology services to more than 2,000 users inside and outside the classroom. This role reports to our IT Service Delivery Manager and offers an exciting opportunity for an enthusiastic individual with a strong aptitude for technology to develop their skills. We offer a range of benefits including a generous pension scheme, private healthcare, an Employee Assistance Programme, enhanced family-friendly pay, cycle to work scheme, subsidised term-time lunches, access to our sport and leisure facilities, and discounts with local retailers and businesses. The role is 35 hours per week, working on a rota between 8am to 4pm and 10.30am to 6.30pm Monday to Friday, all year round, with 28 days holiday.

last updated 30 week of 2026