IT Support Engineer

Salary: £55,000 - 95,000 per year

Requirements:

• Desktop/technical Windows support experience or equivalent
• ServiceNow ticketing system experience, or similar ticketing system experience
• Office 365 support experience
• Windows troubleshooting, diagnosing, imaging/deployment, and software installation experience
• Installation and troubleshooting of software and hardware
• Proven customer service background
• Ability to comprehend and follow verbal and written technical instructions and scripts
• CompTIA A+ certification or equivalent skill set
• Ability to receive calls during the normal business day and after hours
• Physically able to lift and move enterprise and client technology hardware in our customer environment
• Excellent verbal and written communication skills with an emphasis on customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment

Responsibilities:

• Provide on-site and/or remote installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals
• Serve as our liaison with customers on administrative and technical matters
• Provide technical support and incident management service desk functions using ServiceNow
• Review, troubleshoot, and approve operational quality desktops, notebooks, and associated peripherals on Windows 7, 10, and 11
• Install, maintain, and optimize desktop and notebook configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services, including basic break-fix support for desktops and laptops
• Instruct customers in the operation and maintenance of basic Windows

Technologies:

• Cloud
• Hardware
• Incident Management
• Support
• Office 365
• ServiceNow
• Windows
• Network

More:

We are a business with a global reach that empowers local teams and delivers exciting work that is changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services gives our people the opportunity to work with brilliant colleagues and clients on impactful projects. We foster an inclusive environment built on mutual respect, accountability, and continuous learning, supporting collaboration, wellbeing, growth, and agility. We also offer tailored benefits that support physical, emotional, and financial wellbeing, continuous learning and development opportunities, and flexible work options. This is a client-based position working at a client site on Broad Street, London. We are an equal opportunities employer and a proud Disability Confident Committed Employer, committed to fair treatment, equity, diversity, and inclusion across our workforce.

last updated 36 week of 2026