IT Support & Customer Service Apprentice

Salary: £26,300 - 26,300 per year

Requirements:

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities:

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with our IT team to escalate more complex issues.
• Stay informed about common IT problems and solutions.

Technologies:

• Hardware
• Support

More:

We are an IT support company looking for an IT Support & Customer Service Apprentice to join our team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. We offer hands-on training, structured learning, and guidance from experienced professionals. As an apprentice, you will learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is ideal for someone who is enthusiastic about technology and enjoys working with people.

last updated 39 week of 2026