IT Service Desk Engineer Lead

Salary: £30,000 - 37,000 per year

Requirements:

• Strong experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise collaboration tools like Teams and SharePoint
• Confident with Active Directory, user administration, and group policies
• Networking fundamentals, including DNS, DHCP, and TCP/IP
• Hands-on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Responsibilities:

• Deliver 1st and 2nd line support across a busy, enterprise-level environment
• Own incidents from start to finish and drive quick, effective resolutions
• Support and guide junior engineers
• Help improve processes, service quality, and team performance
• Act as the go-to person for escalations and keep the service desk running smoothly

Technologies:

• Active Directory
• Support
• ITSM
• JIRA
• Microsoft 365
• ServiceNow
• SharePoint
• TCP/IP
• Windows
• Office 365

More:

We are partnering with a dynamic IT operation in Swindon offering a leadership position for an ambitious IT Service Desk Engineer. This is a 24/7/365 shift role working a 4 on 4 off pattern, giving you increased time for your other interests. We offer a supportive team, a clear route into leadership, hybrid working with 3 days in the office and 1 day at home, training and development, and exposure to enterprise-level technology in a varied, high-energy environment.

last updated 31 week of 2026