IT Hardware Engineer - Laptops

Salary: £27,000 - 27,000 per year

Requirements:

• Experience in the IT field is desirable.
• Experience repairing or building hardware.
• Ability to communicate well in written English.
• A can-do attitude and a self-starter mindset.
• Ability to work with quality and flexibility to meet customer demands.
• Enhanced DBS disclosure is required due to the nature of the role.
• We are committed to safeguarding and protection of children, so successful applicants must be suitable to work with children.

Responsibilities:

• Diagnose incoming laptops for defects and damage and log them appropriately.
• Install Windows operating systems.
• Carry out maintenance, specialist repairs, modifications, upgrades, and software or hardware enhancements within our capabilities.
• Distinguish between hardware problems and accidental damage.
• Provide neat fixing, including cleaning devices and ensuring they are properly sealed.
• Check work appropriately, feedback issues, and update tickets with diagnostic results and ESD locations as part of our quality assurance process.
• Provide a basic level of first-line technical support to end users when needed.
• Update tickets with relevant Easy4u status in line with repair diagnosis.
• Work with the service platform and helpdesk system to record items and keep customers informed of repair progress.
• Support other areas of the operations department when needed.
• Strive for quality rather than quantity in our service delivery.

Technologies:

• Hardware
• ICT
• Support
• Network
• Windows
• Sage

More:

We are a leading Education ICT solutions provider with more than seventy-five years of combined expertise in consultancy, infrastructure services, network development and upgrades, and managed support services for educational establishments across the UK. We support over 270,000 users each year and are an established market leader in the technology support sector. We have launched a unique service delivering personalised education laptops to schools across the UK, with a customised school webshop, self-service portal, and full-service repair model. This is an onsite role based at our Crawley Service Centre, working five days a week. We offer a competitive salary of £27k plus benefits, including 25 days annual leave plus bank holidays, the option to buy extra leave, life assurance, pension, sick pay from day one, EAP support, private GP access, free parking, a birthday voucher, funded professional memberships, and learning and development opportunities.

last updated 33 week of 2026