IT Field Support Engineer

Salary: £40,000 - 42,000 per year

Requirements:

• Must be able to drive and have own car.
• Experience with Windows 11.
• Experience with Microsoft 365.
• Understanding of networking fundamentals.
• Awareness of ITIL.
• Strong diagnostics and troubleshooting skills.
• Approximately 3 years of demonstrable experience in a Deskside/End User support role.
• Experience supporting desktop, laptop, and thin client devices within a complex multisite environment.
• Excellent communication skills.
• Previous experience supporting VIPs or stakeholders is preferred.

Responsibilities:

• Act as an escalation point for the Service Desk.
• Provide IT field support across West London.
• Support desktop, laptop, and thin client devices in a multisite environment.
• Diagnose and troubleshoot technical issues.
• Work within a managed services environment.

Technologies:

• Support
• ITIL
• Microsoft 365
• Windows
• Office 365

More:

We are a leading Managed Services company covering West London. This is an exciting opportunity for an experienced IT Field Support Engineer to join our team and support a complex multisite environment. We offer the chance to work with a variety of end user devices and stakeholders, and we are looking to invest in the right person.

last updated 35 week of 2026