Head of Operations

Salary: £75,000 - 90,000 per year

Requirements:

• Significant operational leadership experience within a Technology, SaaS or FinTech environment.
• Experience working within a start-up, scale-up or high-growth business.
• Proven experience scaling operational functions and supporting business growth.
• Demonstrable success in driving operational improvements, automation initiatives and process efficiencies.
• Experience managing multiple business functions, including Client Services, Operations, Compliance and Product.
• Strong experience managing third-party technology providers and commercial partnerships.
• Experience operating within a regulated environment.
• Excellent stakeholder management and communication skills.
• Strong commercial awareness with experience partnering with Sales and Finance functions.

Responsibilities:

• Lead operational delivery across Client Services, Compliance and Product functions.
• Develop, implement and continuously improve scalable operational processes and controls.
• Define and monitor operational KPIs, performance metrics and reporting frameworks.
• Identify and resolve operational risks, bottlenecks and inefficiencies.
• Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations.
• Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes.
• Maintain strategic oversight of compliance activities and regulatory obligations.
• Manage relationships with external technology providers and service partners.
• Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities.
• Drive automation initiatives and operational transformation projects to improve scalability and efficiency.
• Foster a culture of continuous improvement and operational excellence.

Technologies:

• Support

More:

We are a rapidly growing technology business operating within a regulated environment. This is a senior leadership role based in Maidstone, Kent with hybrid working, reporting directly to our Managing Director. You will join us at an exciting stage of growth, working closely with senior stakeholders, external technology partners and internal teams across Sales, Finance and platform delivery to drive operational excellence, business scalability and a high-quality customer experience. The salary is up to £90k depending on experience.

last updated 31 week of 2026