Head of Continuous Operations

Salary: £35,000 - 35,000 per year

Requirements:

• Proven experience in technical pre-sales, account management, or business development within IT services, consultancy, or high-end managed services.
• Strong understanding of modern IT environments, including cloud architecture, DevOps principles, cybersecurity, networking, and governance.
• Experience overseeing IT operations or service delivery, with the ability to recruit, mentor, and scale a high-performing engineering team.
• A consultative approach to service design, focused on tailoring technology to real business outcomes rather than ticket volume.
• Experience in heavily regulated industries, such as financial services or fintech, is highly desirable.

Responsibilities:

• Lead commercial growth by acting as the technical pre-sales authority and selling our Continuous Operations services.
• Design tailored, modular service packages aligned with enterprise clients strategic goals.
• Oversee our support function and ensure delivery of proactive security, modern MI reporting architectures, and cross-platform support across Windows, macOS, and Linux.
• Hire, structure, and scale our Continuous Operations team as revenue grows.
• Collaborate with our Growth & Marketing Manager on campaigns and our COO on commercial strategy.
• Identify complex consulting opportunities to refer to our CEO-led consulting practice.
• Advise clients on avoiding the hidden costs of downtime, architectural debt, and superficial security as they scale.

Technologies:

• Cloud
• DevOps
• Support
• Linux
• macOS
• Marketing
• Security
• Windows

More:

We are Falx Group, a specialist technology consulting and engineering team based in York. We combine deep engineering capability with specialist cybersecurity expertise to help organisations align technology decisions with business outcomes. Our clients include fintechs, financial services firms, and global enterprises. We are seeking a commercially driven, technically fluent Head of Continuous Operations to lead and rapidly scale our division. This is a greenfield leadership role, building on an efficient, advanced service desk, with a focus on commercial growth, pre-sales, and expanding our client base, particularly in sectors such as financial services. The role offers autonomy to build a core business unit, direct collaboration with our executive team, and a pathway to Director or C-level operational roles. We support a high-performance, cloud-native culture centred on ownership, learning, and technical excellence, with opportunities to grow into advanced technical, security, and leadership roles. Benefits include private healthcare, fully funded training and conference time, a certification allowance, an additional day of annual leave and a birthday voucher, and an employee benefits portal.

last updated 39 week of 2026